WhatsApp business is very similar to the WhatsApp messaging we all know, but it has some additional features that are useful for companies.

WhatsApp does not lose its main function or that of messaging, but as mentioned before it has additional functions that allow companies to stay in touch with their customers, through interaction tools that can simplify and improve the work.


First of all, WhatsApp Business is available for both android and iphone.

To download Whatsapp Business from Android, you will need to access the Play Store app, in the text field you will need to type Whatsapp Business and press the Search button.

As soon as you see the search results, locate the WhatsApp Business application, which has an icon with a cartoon symbol and a white "B" in the center. Pay attention to any imitations: the official application is developed by WhatsApp Inc.

To install it, click on the Install button and then on the Accept button.

If you are using an Iphone, you can install Whatsapp Business by opening the App Store and then proceed as explained for Android phones.


The first thing you need to do to start using WhatsApp Business is to configure your phone number in the app.

When opening the app, the first thing to do is to accept the terms and conditions of the service: then press the Accept and continue button to go to the next step, where you will have to enter and verify the phone number you want to associate to WhatsApp Business.

Keep in mind that you can also use your company's landline number and that you can use both WhatsApp and WhatsApp Business at the same time on your device. In the latter case, however, each application must be connected to a different phone number. You cannot therefore use WhatsApp and WhatsApp Business on the same number.

Then wait for the confirmation of the phone number through the verification code. Subsequently, you also consent to requests from WhatsApp that refer to the ability to send messages, access your contacts, your photos and all the multimedia content on your device. Then press the Continue and Allow buttons when prompted.

We are almost there: the initial setup of WhatsApp Business is almost finished. The last thing you need to do is indicate the name of your business. Then type this information on the Activity Info screen, indicate the category of the activity via the appropriate menu and press OK to continue.

Here you have perfectly configured Whatsapp Business on your mobile, now you just have to customize it.

By clicking on the three dots> “Settings”, you can customize some aspects of your page.

From this area you can specify:

· The address of your company. After entering it you will also have the possibility to indicate the precise point where it is located on a map.

The description of your business. Choose the CATEGORY from those proposed: None, Clothing, Food, Beauty and wellness centers, Finance and banking services, Hotel and accommodation, Entertainment, Education, Medicine and health, Non-profit, Event organization, Catering, Professional services, Public services, Shopping and retail trade, Travel and transport, Other.

· your email. Indicate the e-mail address of your company. I recommend that you put one that you consult regularly. Your WhatsApp Business customers may write to you using this method.

· the Web site.

· The opening hours.

WhatsApp Business allows you to simplify interaction with your customers thanks to tools that allow you to automate, organize and respond quickly to messages and also aims to provide a quality experience to its users. One way to do this is definitely to improve and take care of all the features this app has.

If you need more explanations or would like a free consultation, do not hesitate to fill out the contact form. We will be happy to help you with your business.